{"id":1008,"date":"2025-08-07T08:38:49","date_gmt":"2025-08-07T08:38:49","guid":{"rendered":"https:\/\/tekka.co.in\/?page_id=1008"},"modified":"2026-03-15T04:52:03","modified_gmt":"2026-03-15T04:52:03","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/tekka.co.in\/?page_id=1008","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"\t\t
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TEKKA Return & Refund Policy<\/strong><\/p>

Effective Date:<\/strong> [August 7, 2025]<\/em><\/p>

  1. Eligibility for Returns & Refunds<\/strong><\/li><\/ol>
    • Change of Mind \/ Wrong Purchase:<\/strong> Returns are accepted within 7 days of delivery<\/strong>, provided the product is unopened, unused, and in its original packaging with all seals intact.<\/li>
    • Damaged or Defective Products:<\/strong> If you receive a damaged or faulty item, please inform us within 3 days of delivery<\/strong> with a clear photograph of the issue.<\/li><\/ul>

      Perishable Goods or Food-Grade Items:<\/strong> Due to hygiene and safety, returns are not accepted<\/strong> unless the product arrived damaged or defective.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 2. How to Initiate a Return<\/strong><\/p>

      • Contact our customer support at info@tekka.co.in<\/strong> or +91\u202f62919\u202f22496<\/strong> within the specified return window.<\/li>
      • Provide the order number, product name, date of delivery, reason for return, and photos if applicable.<\/li>
      • Our team will review and provide you with a Return Authorization (RA)<\/strong> and instructions on how to ship the product back to:<\/li><\/ul>

        \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Gazipur Star Chemical Works<\/strong><\/p>

        \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a029B, Rabindra Sarani, Kolkata \u2013 700073<\/strong><\/p>

        1. Return Shipping<\/strong><\/li><\/ol>
          • For approved returns<\/strong> (e.g., damaged\/defective items), Tekka will cover return shipping costs<\/strong>.<\/li>
          • For returns due to customer convenience, return shipping is the customer\u2019s responsibility<\/strong>, unless stated otherwise.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/li><\/ul>
            1. Refund Process<\/strong><\/li><\/ol>
              • Once we receive and inspect the returned item, refunds will be processed within 7 business days<\/strong>.<\/li>
              • Refunds are issued via the original payment method.<\/li>
              • You will be notified via email once the refund has been initiated.<\/li><\/ul>

                \u00a0<\/p>

                1. Exchanges<\/strong><\/li><\/ol>
                  • We do not offer direct exchanges. If you\u2019d like a different product, please process the return first, then place a new order for your preferred item.<\/li><\/ul>

                    \u00a0<\/p>

                    1. Non-Returnable Items<\/strong><\/li><\/ol>
                      • Opened or used products unless proven defective<\/li>
                      • Perishable or hygiene-sensitive items (e.g., Rose Water, Keora Water, food-grade essences) unless damaged<\/li>
                      • Sale or clearance products, unless faulty<\/li><\/ul>

                        \u00a0<\/p>

                        1. Void Returns<\/strong><\/li><\/ol>

                          \u00a0 \u00a0 \u00a0Returns will not be accepted if:<\/p>

                          • The product was received more than 7 days before<\/strong> the request.<\/li>
                          • The item is opened, used, or missing labels\/seals, and is not defective.<\/li><\/ul>

                            \u00a0<\/p>

                            1. Contact Us<\/strong><\/li><\/ol>

                              \u00a0 \u00a0 \u00a0For any return or refund questions:<\/p>

                              • Email:<\/strong> info@tekka.co.in<\/li>
                              • Phone:<\/strong> +91\u202f62919\u202f22496<\/li>
                              • Address:<\/strong> 29B, Rabindra Sarani, Kolkata \u2013 700073<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                TEKKA Return & Refund Policy Effective Date: [August 7, 2025] Eligibility for Returns & Refunds Change of Mind \/ Wrong Purchase: Returns are accepted within 7 days of delivery, provided the product is unopened, unused, and in its original packaging with all seals intact. Damaged or Defective Products: If you receive a damaged or faulty […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-1008","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tekka.co.in\/index.php?rest_route=\/wp\/v2\/pages\/1008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tekka.co.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tekka.co.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tekka.co.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tekka.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1008"}],"version-history":[{"count":18,"href":"https:\/\/tekka.co.in\/index.php?rest_route=\/wp\/v2\/pages\/1008\/revisions"}],"predecessor-version":[{"id":2012,"href":"https:\/\/tekka.co.in\/index.php?rest_route=\/wp\/v2\/pages\/1008\/revisions\/2012"}],"wp:attachment":[{"href":"https:\/\/tekka.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}